The integration enables a fully digital process to deliver enhanced customer experience with the ability to send, sign and approve documents digitally—anytime, anywhere, on any device.
GMC Inspire R10 has more than 500 new features, innovations and improvements and offers a single platform environment designed for all communication channels.
The new GMC Software Partner Advantage Program seeks to engage, empower and enable all types of the vendor’s business partners.
Published after 20 months of development, the new version of the CCM solution includes more than 500 new enhancements and 25 major new features.
The carrier’s Retirement Solutions Division will streamline and standardize the internal production processes that support a host of customer documents, including statements, confirmations of transactions and client correspondence.
This capability is designed to allow enterprises to enable personalized video as a new communication channel while maintaining consistency in branding, messaging and compliance.
Solution combination designed to enable carriers or agents to rapidly go live with fully digital customer communications and transaction capabilities.
Gamification is proving an effective capability for insurers, as exemplified by Cigna’s health improvement apps. And while not suitable for every problem, elements of gamification should guide how insurers think about the user interface generally.
Changing customer expectations, digital transformation, growth needs in the face of resource scarcity, and environmental concerns are impacting every industry, including insurers. These changes accelerate the demand for new customer value and an enhanced customer experience (CX) is key to creating this value. For many insurers, CX transformation is an active investment area and a critical Read More »
Insurers are investing in customer experience, but they are still hampered by legacy systems, fragmentary governance, poorly integrated programs and a traditional focus on the agent as primary customer.