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American Family Insurance’s Homeowners Strategy: IoT-driven Proactive Protection

// August 20, 2015

The carrier’s Proactive Home Protection discount represents an early stage in American Family’s exploration of the potential of the Internet of Things for significantly reshaping the value proposition of homeowners’ insurance—and the insurer/policyholder relationship itself.

Posted in Features | Tagged Claims, Customer Experience, Data & Analytics, IT & Business Strategy | 2 Comments

American Family Engages Customers with Ring Video Doorbell Discount/Deduction Offering

// November 20, 2015

The offer, which includes financial incentives from American Family and Ring, exemplifies a trend of new insurance offerings that use IT-driven services that prevent losses and increase customer engagement.

Posted in Uncategorized | Tagged Claims, Customer Experience, Internet of Things, IT & Business Strategy, Underwriting | Leave a comment

American Family Acquires Bold Penguin

// January 15, 2021

The digital exchange designed to streamline the quote-to-sale process for small small business insurance will continue to operate under its name and leadership.

Posted in News & Analysis | Tagged Distribution, IT & Business Strategy | Leave a comment

American Family Selects Tractable AI for Subrogation

// July 13, 2022

The insurer will integrate Tractable’s solutions to increase efficiency and consistency in the review of subrogation auto damage via photos.

Posted in News & Analysis | Tagged Claims, Data & Analytics | Leave a comment

Telisa Yancy Appointed as President of American Family Insurance

// November 18, 2022

The former COO will replace Bill Westrate in the role of President, who will remain the organization’s CEO.

Posted in News & Analysis | Tagged leadership | Leave a comment

American Family Insurance to Deploy Automatic’s Connected-Car Telematics Capabilities

// February 7, 2017

Policyholders in the insurer’s KnowYourDrive program will immediately have access to all of Automatic’s consumer features, including the ability to identify risky driving behaviors.

Posted in News & Analysis | Tagged Claims, Customer Experience, Data & Analytics, telematics, Underwriting | Leave a comment

American Family Insurance Expands Relationship with AWS to Accelerate Innovation

// December 2, 2022

Insurance provider names AWS as its preferred cloud provider to accelerate cloud migration and power the carrier’s IT transformation.

Posted in News & Analysis | Leave a comment

One, Inc. Raises $15.5M in Funding Round Led by American Family, Centana Growth Partners

// May 2, 2017

The new round, which included participation from AXA Strategic Ventures and MassMutual Ventures, brings One, Inc.’s financing total to over $52 million.

Posted in News & Analysis | Tagged Billing, Claims, Policy Administration | Leave a comment

American Family Insurance Adopts Innovation Group Insurer Analytics for Claims Transformation

// October 5, 2015

The carrier sought an insurance-focused analytics solution that could be tightly integrated with its existing claim system and featured an extensive array of insurance KPIs, at-a-glance executive dashboards and pre-built and user-configurable metrics.

Posted in News & Analysis | Tagged Claims, Data & Analytics | Leave a comment

American Family Insurance Pilots Hearsay Systems’ New Agent Actions for P&C

// April 18, 2019

Hearsay also announces the appointment of insurance software veteran Eugene Lee as VP of Insurance Solutions.

Posted in News & Analysis | Tagged Distribution, IT & Business Strategy, leadership | Leave a comment

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