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Allstate Roadside Service Collaborates with Waze to Help Stranded Drivers

// November 20, 2017

Waze app users need not be Allstate policyholders or members of a roadside service to receive assistance through Allstate’s Good Hands Rescue service.

Posted in News & Analysis | Tagged Customer Experience, Data & Analytics | Leave a comment

Allstate Launches Transformative Growth Plan Stressing Main Brand

// December 23, 2019

The firm will phase out the Esurance brand during 2020 and redirect funding to drive increased policyholder engagement and create greater customer value.

Posted in News & Analysis | Tagged Customer Experience, Enterprise Technology, IT & Business Strategy | 1 Comment

Allstate Touts Industry’s Fastest Claims Payment with Single-Day Service

// January 29, 2015

Allstate reports that it is the first U.S. company to use a new digital disbursement method available through partnership with Bank of America Merrill Lynch.

Posted in News & Analysis | 1 Comment

Allstate Mobilizes Drone Fleet In Four States for Storm Season

// April 10, 2017

Allstate says it will consider using aerial imagery in other parts of the country to assess wind and hail claims as well as for other types of losses.

Posted in News & Analysis | Tagged Claims, Customer Experience, Data & Analytics | Leave a comment

Allstate Acts on New FAA Rules, Using Drones to Assist Texas Policyholders

// September 2, 2016

Responding to hail damage, Allstate used multiple drones to test image quality, damage analysis tools and customer response to the technology.

Posted in News & Analysis | Tagged Claims, Customer Experience, IT & Business Strategy, Underwriting | Leave a comment

Allstate Invests $1.4b in Consumer Protection Plan Startup SquareTrade

// November 29, 2016

The acquisition will help the rapidly growing startup to continue its mission of disrupting a $20 billion dollar industry, according to one of its original investors.

Posted in News & Analysis | Tagged Distribution | Leave a comment

Allstate Introduces Weekly Price Flexing with Milewise UBI Program

// February 21, 2020

Ginger Purgatorio, SVP, Allstate discusses the addition of the industry’s first telematics-based auto insurance price that flexes from week-to-week.

Posted in News & Analysis | Tagged Customer Experience, Data & Analytics, leadership, telematics, Underwriting | Leave a comment

Allstate Participates in Illinois Startups Program with an Eye to Claims Innovation

// July 29, 2015

The carrier seeks to connect with entrepreneurial companies that can solve challenges and streamline efficiencies related to all aspects of the claims process, including an interest in digital customer experience, data analytics, and Internet of Things technologies.

Posted in News & Analysis | Tagged Claims, IT & Business Strategy | Leave a comment

Encompass Taps Allstate’s Drone Partner for Aerial Images of Customers’ Homes

// July 11, 2016

EagleView’s fixed-wing based solution derives accurate measurements quickly, allowing Encompass to more accurately underwrite and price insurance coverage.

Posted in News & Analysis | Tagged Claims, Underwriting | Leave a comment

Allstate Joins Intelligent Car Coalition to Drive Future of Personal Transportation

// March 11, 2019

Company adds data, safety and risk management expertise to group focused on shaping how cars share the road in the future.

Posted in News & Analysis | Tagged Claims, Data & Analytics, IT & Business Strategy, Underwriting | Leave a comment

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