Suhas Sethi, Global Insurance Leader, Genpact
Suhas Sethi has over 30 years of experience building and leading businesses, partnering with clients, running operations, and driving transformation. He has played a key role in setting up and leading large insurance teams across multiple geographies and organizations including WNS, Cognizant and in an earlier stint with Genpact. Sethi’s has an a track record of envisioning and delivering successful business transformations through operational excellence and innovative use of Digital and AI-based technologies. His knowledge of industry trends, regulatory frameworks, and emerging technologies positions him as a trusted industry expert in driving business growth and transformation within the insurance industry. He is a Certified 6 Sigma Master Black Belt and completed his Honours in Electronics from Delhi University, India.
As a Partner in Everest Group’s Business Process Services (BPS) practice, Manu Aggarwal is responsible for the growth of the practice in terms of client relationship management, delivery excellence, and content innovation. He assists clients on various business processes, delivery optimization, go-to-market strategies, and future investments across multiple industries, such as banking, financial services, healthcare, and life sciences. He is also responsible for new-gen BPS opportunities, including marketing and Trust and Safety. Aggarwal has advised multiple banks, insurers, payers, and service providers. In addition, he is also responsible for driving the publishing agenda and thought leadership development across these industry practices. Prior to joining Everest Group, Manu worked as a consultant for firms including Unilever. He led consulting engagements in areas such as process improvement and optimization. He started his career as a Computer Scientist with Adobe Systems. He holds an MBA from IE Business School (Instituto de Empresa), Madrid, Spain, and a B.E./B.Tech. degree from Netaji Subhas Institute of Technology (NSIT), Dwarka, India.