Steven Kaye is Head of Knowledge Management at Aite-Novarica Group and lead editor of the firm’s Business and Technology Trends in Insurance series. He has managed a wide range of research projects since joining the firm in 2008. Previously, Steven worked for Accenture as an insurance researcher focused on the U.S. life and property/casualty markets. He also served in both knowledge management and research roles at Gemini Consulting (now part of Capgemini) for several of the firm’s industry practices. Steven holds MILS and B.A. degrees from the University of Michigan at Ann Arbor. He can be reached directly at email@example.com.