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All Posts by Scott Draeger

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Scott Draeger is vice president at GMC Software Technology, and has been a leader in the customer experience realm for nearly 20 years.  Draeger has helped household-name companies in 20 countries to strengthen customer relationships by improving communications. He is a speaker, published author and recognized authority on the topic.  Reach him at s.draeger@gmc.net or connect with him on Twitter @scottdraeger.

This author's posts:

  • Don’t Let ROI Alone Drive Customer Communications Technologies Choices
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  • Customer Experience
  • Leadership
  • IT & Business Strategy
  • Policy Administration
  • Claims
  • Billing
  • Distribution
  • Underwriting
  • Risk Management
  • Regulation & Compliance
  • Data & Analytics
  • Enterprise Technology
  • IT Governance

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