Richard Natale, Research Director, Gartner, focuses on insurance industry research, covering the North American life insurance market. Natale’s research areas include legacy modernization, policy administration systems, underwriting applications and e-apps. Natale has over 30 years experience in the insurance industry. Prior to Gartner, he worked at Prudential Financial, where he was VP, Information Technology, supporting Prudential Retirement’s Full Service, Institutional Investment and Pension Risk Transfer businesses. In this role, he was responsible for technology strategy, planning and finance, and relationship management. Natale and his team were also responsible for the project management office, business continuity planning and technology risk management. He also held the role of CIO, Prudential Bank and Trust. Natale previously held leadership positions at Aetna and Cigna.