Meredith Barnes-Cook is the Head of Global Insurance at Ushur where she is focused on transforming how insurance companies interact with their customers, agents, brokers, members, and claimants. She has more 30 years of insurance industry leadership experience spanning business systems, operations and customer service. As an executive at Liberty Mutual and an industry consultant, she led countless digital and organization transformations across the enterprise to bring new insurance products, technology solutions and services to market, and provide a top-tier customer experience through the optimal balance of automation and people.