Mary Lou Joseph is the senior marketing manager at Verint and supports back-office workforce optimization and gamification solutions, which are part of a broader customer engagement optimization portfolio. With over 15 years of experience innovating back-office workforce optimization, Mary Lou crafts content and programs to educate the market on how these solutions help organizations increase operational visibility and efficiencies, improve employee performance and engagement, balance resources, and meet their customer service delivery goals. Engage with Mary Lou on Twitter @VerintMaryLou.