Lisa Smith is the Insurance Practice Lead at the global technology and management consultancy Capco. As an experienced insurance strategist, she focuses on P&C and L&H across underwriting, direct & brokering distribution and product development. She also has expertise in digital transformations including agency/brokerage management solutions (AMS/BMS), client and advisor interface solutions, core system replacements (Policy Administration Systems—PAS) and system integrations. She is based in Capco’s Toronto office.