Lars Boeing is a Vice President in Capgemini Invent’s Insurance Practice and leads Capgemini’s global Future of Claims offering. He has been working for 20+ years in consulting and industry roles, primarily focused on strategy development, customer experience design, efficiency improvement, and business model (re)design.
Bright Hung is a Director in Capgemini Invent’s Corporate Experience Practice and co-leads the Contact Center & Service Transformation offering. In his almost 20 years as a consultant and industry practitioner, Bright has worked in the areas of transformation strategy, service design, and process engineering as well as in Claims, Underwriting and Operations for various national and global insurers.