Kimberly Harris-Ferrante is a Vice President and Distinguished Analyst in Gartner Research, where she is responsible for monitoring the business and technology trends within the global property and casualty and life insurance industries. She specializes in business strategies and technologies to support digitalization, customer experience management, data/analytics, artificial intelligence, and claims transformation. She leads the annual P&C and Life insurance hype cycles and helps clients with topics around CIO/IT leadership and emerging technology evaluation.
Ms. Harris-Ferrante has been active in the research field since 1992 and has been involved in multiple projects in social sciences, healthcare, law and information technology. In these positions, she supported quantitative research projects, including focus group support, survey creation, data entry, programming, statistical analysis and report writing.