Keith Johnson heads the Life and Annuities Business Unit at EXL and is a proven executive with over 30 years of diverse business experience in Life and Annuities. Over that time, Johnson was a Partner at Accenture where he held multiple roles, including running the Life insurance e-commerce practice, CRM practice and Insurance BPO practice. He also served as Client Partner for a number of large insurance carriers and served as the COO/CIO for Marketplace by John Hancock. Today at EXL, Johnson’s main focus is helping insurers streamline operations, manage risk, and fulfill a differentiated customer experience through digital enablement leveraging EXL’s proprietary software assets (LifePRO and LISS), analytics and operations management. Johnson earned his AB in Computer Science from Brown University.