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All Posts by Karen Pauli

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Karen Pauli, Principal at Strategy Meets Action, has comprehensive knowledge about how technology can drive improved results, innovation, and transformation within insurance operations. Karen has worked extensively with insurers and technology providers to reimagine processes and procedures to change business outcomes and support evolving business models. Her areas of focus include underwriting, claims, business intelligence and analytics, data sources, agency distribution, and customer management. Karen’s real-world experience with digital transformation projects has given her unique insight into the changing customer and distributor experience in the digital age. In her more than 30 years at insurance companies, and in the technology research and advisory space, Karen has developed her talent for aligning business goals and perspectives with technology roadmaps to create competitive advantage.

This author's posts:

  • AI Investment in Commercial Lines—Do Insurers Have It Right?
  • InsurTech Distribution, The New Frontier—Again
  • The Homeowners Insurance Quoting Process: Is It Improving?
  • 2019: AI Steps Out of the Headlines, into Practical Solutions
  • Emerging Technologies in Commercial Lines: Vive La Difference!
  • Claims is a People Business: The New Definition
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TOPICS

  • Customer Experience
  • Leadership
  • IT & Business Strategy
  • Policy Administration
  • Claims
  • Billing
  • Distribution
  • Underwriting
  • Risk Management
  • Regulation & Compliance
  • Data & Analytics
  • Enterprise Technology
  • IT Governance

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