Karen Furtado, a Partner at Boston-based research and advisory firm SMA, has an exceptional understanding of core systems in insurance and the transformations required to achieve success. Her expertise is comprehensive—policy administration, rating, product configuration, billing, and claims—and is combined with a deep understanding of how to integrate mature and emerging technologies with core systems. Those seeking an edge in today’s highly competitive world turn to Karen to capitalize on her unparalleled knowledge and experience in connecting solutions to business and IT requirements.