As director of industry strategy for insurance, Ilya Filipov brings more than 15 years of insurance and financial services experience to Talkdesk. He has held leadership roles in most facets of insurance, including sales, product, customer service, process engineering, marketing, strategy, digital transformation, finance and investments, underwriting, M&A, and legal and compliance. Prior to joining Talkdesk, he spent five years with Westfield Insurance, a super-regional carrier based in Northeast Ohio. At Westfield, Filipov managed the company’s strategy in personal lines, middle market, surety, and small commercial. Prior to Westfield, he served Western & Southern Financial Group, Cincinnati, Ohio, starting in an executive development role. There, he held a variety of responsibilities in life insurance, sales and marketing, insurance operations, and investments. A native of North Macedonia, and based out of Cleveland, Ohio, Filipov received his MBA from the University of Notre Dame and his BSc from the University of Arizona.