Francis Dion, CEO and Founder of Xpertdoc (Montreal), has more than 20 years experience managing IT services, developing software and providing process improvement training and consulting services. His experience spans technology, process management, human capital development and entrepreneurship. He has been directly involved in multiple implementations of document output and customer communications projects at major U.S.-based insurance companies. Under Dion’s guidance, Xpertdoc has grown into a leading provider of document management and customer communication solutions.