Western Reserve Deploys Guidewire ClaimCenter and ProducerEngage

The Ohio-based carrier has implemented the Guidewire products to increase business agility and enhance agent experience.

(Detail of Telamon figure, Wayne County Courthouse, Wooster, Ohio. Photo credit: Tysto.)

Western Reserve Group (Wooster, Ohio), a property/casualty insurer in Ohio and Indiana has deployed Guidewire Software’s (Foster City, Calif.) ClaimCenter as its claims management system and Guidewire ProducerEngage to enhance the digital experience of its agents.

Western Reserve Group implemented ClaimCenter and ProducerEngage to replace its existing claims system and agent claims portal across all lines of business and more easily keep up with technological upgrades to support business processes in a more cost-effective manner, Guidewire reports. The insurer is currently implementing Guidewire PolicyCenter, BillingCenter, and Guidewire Digital products.

Gregory Owen, VP, IT and CIO, Western Reserve Group.

“Given the age of our previous claims system, the deployment of ClaimCenter has been a huge milestone for us,” comments Gary Gwinn, VP, Claims, Western Reserve Group. “We are now able to offer new capabilities to our agents and staff, providing them a more efficient and effective platform for delivering class leading customer service to our policyholders.”

ClaimCenter and ProducerEngage have enabled Western Reserve Group to do the following, according to Guidewire’s description:

  • Enhance operational efficiency, flexibility, upgradeability, and productivity throughout the organization by standardizing claims management on a cohesive technology platform;
  • Offer users a more intuitive and simpler claims system to capture more measurable data points; and
  • Easily make system changes to meet changing business and technical requirements.

“We recognized the need for a new claims system, given both the increasing technical limitations we were experiencing with our previous system and as a part of our overall systems modernization strategy,” comments Gregory Owen, VP, IT and CIO, Western Reserve Group. “Feedback from our employees and agents has been positive, and we are excited about the benefits these products will bring for years to come.”

The insurer announced its selection of Guidewire Insurance Suite in Sept. 2013, and its adoption of the vendor’s Digital Portals in June 2016.

Western Reserve Selects Guidewire Digital Portals to Boost User Experience Across All Lines

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For over a decade he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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