(Image source: WeGoLook homepage.)
WeGoLook, LLC (Oklahoma City), an independent subsidiary of Crawford & Company (Atlanta) has joined Duck Creek Technologies’ (Boston) Partner Ecosystem. WeGoLook combines technology with an on-demand workforce of more than 45,000 on-demand resources, called “Lookers,” to help businesses gather and validate information relevant to the insurance claims process. An integration with Duck Creek Claims gives carriers access to WeGoLook’s network of Lookers from directly within the Duck Creek Platform.
“From Standard Looks to self-service to fully custom solutions, WeGoLook offers an infinitely-expandable array of solutions for the insurance industry,” comments Ben Brammer, Director of Product, WeGoLook. “Partnering with Duck Creek and leveraging the Duck Creek Anywhere API is a natural fit for us, and we are excited to help even more insurers leverage our technology and resources to navigate one of the fastest possible paths to claims resolution.”
By dispatching a Looker, Duck Creek Claims users are able to obtain data, photos, videos, and measurements–anytime, anywhere, for a fixed rate. This information can be used to perform damage and liability triage, desk-adjusting for low- to mid-complexity claims, or asset risk analysis, with the aim of helping carriers reduce both resourcing costs and turnaround times. Information is delivered directly back into the Duck Creek Platform within hours or days instead of weeks, which helps carriers to increase productivity and decreasing time to settlement.
“WeGoLook’s distributed, on-demand network of Lookers lets insurers process claims faster, lower their risk, and improve their customers’ experiences,” comments Eddie Jones, VP, Strategies and Alliances, Duck Creek Technologies. “WeGoLook is a fantastic addition to the Duck Creek partner ecosystem.”
“We are very excited to give Duck Creek Technologies’ customers the ability to tap into our on-demand network,” comments Meredith Brogan, president, WeGoLook. “This alliance will help carriers obtain inspections in a timely and cost-effective manner to better serve policyholders. Working together to deliver integrated carrier solutions advances the entire industry and helps us deliver on Crawford’s mission to restore and enhance lives, businesses, and communities. We’re proud to say we’ve helped drive this change.”
WeGoLook Lookers can also perform scene inspections for liability claims, automotive damage inspections, automotive claim scene investigations, document and asset pickup and delivery service, as well as site reports for underwriting information. Duck Creek and WeGoLook have jointly developed an Anywhere Enabled Integration for Duck Creek Claims, now available on the Duck Creek Content Exchange, for insurers looking to expedite implementation through Duck Creek’s Anywhere API program.