Wawanesa Mutual Insurance Completes U.S. Deployment of Guidewire Core Systems

Wawanesa selected PolicyCenter and BillingCenter to help facilitate business agility and improve efficiency across its geographically dispersed organization and varied lines of business.

(Canadian Mint, Winnipeg. Photo credit: Northwest.)

The Wawanesa Mutual Insurance Company, a Winnipeg, Manitoba-based carrier that provides coverage to over two million policyholders in Canada and the United States, has successfully completed Guidewire Software (Foster City, Calif.) core system implementations in the United States. The company continues to deploy InsuranceSuite in Canada, according to a vendor statement.

The insurer is using Guidewire PolicyCenter as its new underwriting and policy administration solution and Guidewire BillingCenter as its new billing management system, the vendor reports. Wawanesa has also deployed Guidewire’s Rating Management and Client Data Management. Recently, the company selected Guidewire Quote and Buy, Account Management, and Claim Portals for Policyholders, as well as Gateway Portal for Agents to enhance the digital experience for its policyholders and brokers, according to Guidewire.

Wawanesa selected PolicyCenter and BillingCenter to help facilitate business agility and improve efficiency across its geographically dispersed organization and varied lines of business, the vendor statement says. The compan is deploying the systems in a phased jurisdictional implementation, and is now live across all Wawanesa Personal lines of business in the United States. Roll out of the systems for all lines of business in Canada is in progress, Guidewire reports.

On-Time, Under Budget, Goals Met

“As a team, we view the implementation of PolicyCenter and BillingCenter to our U. S. subsidiary as an extremely successful project, completed on-time, under budget and meeting all the goals and objectives set forth during inception,” comments Carol Jardine, senior VP and chief strategy officer, Wawanesa. “PolicyCenter and BillingCenter have been especially beneficial to our sales process by reducing the cycle time for new business and facilitating the conversion of our existing business on renewal.”

Guidewire provides the following description of benefits Wawanesa enjoys as the result of the PolicyCenter and BillingCenter deployment:

  • Improved customer experience, through more efficient real-time business processes, while reducing and controlling operational expenses and cost per transaction;
  • Greater flexibility in serving multiple distribution channels and jurisdictions;
  • More efficient workflow and enhanced data analytics capabilities to underwriters; and
  • Ability to roll out product changes and rates to take advantage of market opportunities and better respond to competition.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For over a decade he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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