Tower Insurance Drives Competitive Transformation with EIS Group Platform

The New Zealand insurer will deploy EIS Group’s digital insurance platform on Azure to deliver a unique customer experience, new data-driven products, and support operational efficiencies.

(Image source: Tower Insurance YouTube video: “What the world does. We undo.”)

Tower Insurance, an Auckland, New Zealand-based general insurer, has selected EIS Group (San Francisco) as its new core systems and digital solutions provider. EIS Group’s digital insurance platform will serve as a foundation for Tower’s transformation into a challenger brand by simplifying its business and creating a new way to deliver different products and services for customers, tailored to their specific needs, according to an EIS Group statement.

Richard Harding, CEO, Tower Insurance.

EIS Group reports that its platform will be used for creating new insurance products, quoting, customer self-service, billing, claims, and customer management and engagement. These capabilities will be provided to Tower with a single, cloud-based platform supporting integrated, next-gen digital customer experiences. Four existing Tower systems will be replaced by the one platform, the vendor says. The insurer will deploy EIS Group’s digital insurance platform on Microsoft Azure.

“We’re on a mission to revolutionize the way customers interact with us and turn insurance industry norms upside down,” comments Tower CEO, Richard Harding. “This new platform will be a key enabler for our transformation and allow us to take advantage of all the opportunity that today’s digital world offers.

Tower will deploy the EIS platform’s integrated core and digital applications, PolicyCore, BillingCore, and ClaimCore, CustomerCore CEM and DXP to gain end-to-end business capabilities that can support digital enablement at every customer touchpoint, according to the EIS Group statement.

The vendor reports that its solutions will enable Tower to:

  • Support customer journeys with a seamless omnichannel experience;
  • Quickly add new products to take advantage of market opportunities;
  • Leverage internal and external data for improved underwriting and pricing;
  • Reduce the cost of operations by utilizing cloud-based modern architecture; and
  • Establish an efficient, cost-effective platform.

Future-Proof Investment

Alec Miloslavsky, CEO, EIS Group.

“We’re excited to partner with EIS to unify our core, data and digital operations, giving us more flexibility to innovate and improve our connection with, and value for our customers,” Harding adds. “EIS Group is a leader in its field and will deliver a system that leverages the full benefits of the cloud for security, scalability and rapid delivery. This is a future-proof investment that will drive our transformation,” said Harding.

“Microsoft is pleased to be able to help power Tower’s transformation initiative with an Azure cloud environment and services optimized for EIS Group’s insurance platform,” comments Barrie Sheers, managing director, Microsoft New Zealand.

“We are honored to have been selected as the provider of a new business platform for Tower,” says Alec Miloslavsky, CEO, EIS Group. “The Tower leadership has a forward-thinking transformation agenda focused on bringing value to customers and we are excited by the opportunity to bring our best technology and expertise to the table.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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