(Thomas M. Troy, CEO of CSAA Insurance Group as of April 8, 2019. Source: CSAA.)
CSAA Insurance Group (Walnut Creek, Calif.), a AAA insurer, has announced that its board of directors named Thomas M. Troy to succeed Paula F. Downey as the company’s chief executive officer and a member of its board of directors, effective April 8, 2019.
“Paula Downey transformed the company with her bold vision and outstanding leadership, and we are grateful for her service to AAA Members and AAA during her 45-year career,” comments Jack Brown, chairman of the CSAA Insurance Group Board of Directors. “Looking forward, Tom Troy is a proven executive whose skills and experience make him ideally suited to chart a course for how property casualty insurance products and services will be used, experienced and delivered to AAA Members, now and in the future. With a foundation of deep industry expertise and CSAA Insurance Group’s recent transformation investments, Tom is well-positioned to take the organization to the next level, and we are excited that he is joining our organization.”
“I am impressed with what Paula and the team have built, and I’m honored to be affiliated with the iconic AAA brand and its reputation for high quality and service to members, employees and the community,” comments Troy. “I am excited to begin accelerating the company’s delivery of products and services to our partners and members while capitalizing on the right innovation opportunities for future success. Finally, I look forward to continuing the pursuit of our mission to create members for life by fulfilling our promise to be there when they need us.”
“I am grateful to our talented leadership team and board of directors for their unwavering support during my tenure and to our employees, who impress me on a daily basis with their passion for serving AAA Members and bettering our communities,” says Downey, who announced her retirement in August 2018 and helped grow the company from $2.4 billion in 2010 to $4 billion in 2018, according to a CSAA statement. “This is an exciting time for the insurance industry, and I wish Tom and the company much success.”
Personal Lines Expertise
Troy brings 30+ years of insurance experience, most recently serving as an executive vice president at Allstate, where he led a $5 billion portfolio of Allstate (Northbrook, Illinois) Business Insurance, Encompass Insurance, Esurance and Ivantage. He was promoted to that role from executive vice president of Allstate Brand Operations, where his broad areas of responsibility included agency and customer service, operations support, strategic portfolio management, operations finance and customer experience. Prior to Allstate, Troy was EVP and COO at Liberty Mutual (Boston) and, before that, held senior leadership positions with Safeco Corporation (Seattle) and was a commercial underwriter with Kemper National Insurance Companies. He holds a Bachelor of Arts from the University of Washington and a Masters of Business Administration from Seattle University.