The insurer’s California pilot offers select policyholders up to $200 in Lyft credits during the claims process when the claimant’s vehicle is unavailable.
With EIS Group’s core suite and CustomerCore DXP digital transaction platform in place, IAAH will be able to drive a more complete business transformation, including new channels and partnerships.
The solution reads customer intent and immediately surfaces the content and actions needed into a single view, keeping the customer from resorting to assisted service or abandoning the process.
The combined capabilities of the companies aims at the two major barriers to a scaled health information platform: lack of biometric information of adequate quality, and up-front technology and program costs.
Harnessing data assets and advanced analytics at this stage is the first step to prepare for the coming megatrends of Big Data, artificial intelligence and cognitive computing.
The insurer cites extensive workers’ compensation system functionality, self-service and configuration capabilities, and Insurity’s experience as factors in its decision.
The insurer anticipates significant efficiencies, cost savings and improved standardization across its claims process, driving improved experience for adjusters and customers alike.
Phase one of North Star Mutual’s system conversion initiative will commence with the conversion of existing underwriting and claims image data structures and workflow processes.
The companies have signed a technology partnership agreement that will allow Hippo to create its own virtual agent chatbot infrastructure.
Chatbots have proved very useful to insurance organizations as they help them to achieve effective customer engagement, to explain complex products, to improve sales and distribution, and allow fast and contextual access to information.