Using AI to Do Insurance Customer Care Right

To provide a positive experience at a stressful time requires insurers to rethink how they approach customer service and explore how AI can improve communications and accelerate claims handling.

Estimates for COVID-19: AIR Worldwide

Current estimates outside of China are 7,000 to 19,000 moderately symptomatic, 3,000 to 10,000 severely symptomatic, and 500 to 6,000 deaths.  

COVID-19: Impact on Insurers

In addition to reviewing products and coverages, insurers should direct IT organizations to work with their operational risk committees to review their pandemic scenarios and run simulation testing ASAP to make sure there are no surprises.

One Inc Acquired by Great Hill Partners

The investor’s payments and SaaS expertise is key to helping One Inc refine its sales and marketing capabilities at a time of rapid growth and refocus on insurance-specific payment functionality.