The new solution on Salesforce AppExchange allows Duck Creek customers to easily utilize the broad capabilities of Salesforce as a tool to drive enhanced customer and agent experiences.
A new feature to the AI-native solution accesses captured customer conversations from call centers, making that data available for use in the FORCE fraud models.
The insurer will enjoy greater speed-to-market and ease-of-doing-business, as well as productivity gains, lower operational costs and integration advantages.
Businesses that embrace this new world of harnessing all their data will unlock value that would otherwise be lost. They will also better serve their customers and shareholders and withstand an onslaught of digitally-native competitors.
Key automation features of the solution’s data engine include digital robotics and machine learning, predictive analytics, and mobile technology.
While the urgency of autonomous vehicles may have waned, ‘deep data,’ AI, and voice technology show developments that insurers need to keep up with.
Insurers have breathing room on fully autonomous vehicles, but viable smart home/property solutions are proliferating and speech recognition has achieved human parity.
Gerraughty will oversee Agero’s financial strategy as the company seeks to enhance its process excellence across business functions, to drive new opportunities and support major initiatives.
AI will support ‘prevention and mitigation’ as an industry standard aimed at two of the greatest social and insurance challenges: cyber and natural catastrophes.
The companies, which will assemble in Des Moines on Jan. 15, represent technologies that deliver value for all insurance lines of business.