The new release, which includes cloud services and a partner ecosystem, has expanded capabilities related to Salesforce, including billing and claims views on demand and policy quoting directly from Salesforce Financial Services Cloud.
SMA’s recent report, Emerging Tech in Commercial Lines: Ramping Up Adoption, covers eight emerging technologies that hold great promise for commercial lines organizations.
CEO Marcus Ryu discussed the vendor’s support of industry transformation through mission-critical software delivered via the cloud and accompanied by data analytics and a services ecosystem.
The core system of the future will address a variety of decision-making needs, allowing employees to focus on strategic work versus more administrative tasks, driving better outcomes for insurers and policyholders alike.
Developed within 12 months, the fully digital, cloud-based platform supports dental PPO and HMO, critical illness, and accident products within a simplified and convenient customer journey.
The cloud deployment solution in the cloud will give WILMIC greater access to its core processing data, as well as cost savings and data security.
Through enhanced AI, Julieta bot can now interact with customers through spoken language to issue a policy in less than a minute and support the entire customer journey.
The new approach is directed towards creating speed to value, engaging with industry expertise and emerging a cloud technology leader, according to the vendor.
The insurer moved the vendor’s Policy and Billing solutions to the SaaS option and has also committed to implementing the entire Duck Creek Suite via the On-Demand alternative.
The insurer chose the solution to enable market disruption through rapid deployment and configurability, influenced by a successful deployment at another Church Mutual subsidiary.