Swyfft Selects CoreLogic’s Symbility Claims for Data-Driven Homeowners CX

Swyfft’s consumer proposition is to provide homeowners insurance in a “fast and friendly” manner, using patented analytical methods and specialized data sources.

(Image source: Swyfft homepage.)

Swyfft, a Morristown, N.J.-based startup homeowners insurance distributor, has selected CoreLogic’s (Irvine, Calif.) Symbility platform to support the online agency’s data-driven claims process. Swyfft’s consumer proposition is to provide homeowners insurance in a “fast and friendly” manner, using patented analytical methods and specialized data sources.

John Langowski, Chief Claims Officer, Swyfft.

With the adoption of the Symbility platform as its digital hub to help manage claim cycles, Swyfft will be able to tap into a wider range of precise property and claims related data, provided through CoreLogic, to further enhance its data-driven approach to processing claims and its unique customer experience, according to a CoreLogic statement. The vendor asserts that the  breadth of exclusive and unmatched property data that flows through all of its Symbility products, will that Swyfft will have accurate and consistent data with which to make better business decisions.

“Swyfft uses data from distinctive sources to provide an accurate insurance quote in seconds,” comments John Langowski, chief claims officer, Swyfft. “Customers and agents know us for this fast and friendly experience when purchasing a policy. The Swyfft claims experience should feel the same.”

Providing such an experience implies access to data and the ability to share claims information with customers throughout the claims process, Langowski continues. “Symbility wonderfully augments our current technology ecosystem by allowing us to interface with other third-party applications, while providing insureds greater visibility into the claims handling process,” he elaborates. “With CoreLogic more involved, we are eager to explore other possible solutions to industry challenges that will ultimately benefit everyone.”

James Swayze, executive, CoreLogic.

The Symbility platform enables Swyfft to plug in data from its choice of InsurTech partners valuable to their claims process, enabling the company to make prudent, data-driven decisions while helping policyholders to restore their homes and lives, according to CoreLogic. “Symbility will act as a central communication and workflow hub for all activities and data to pass through and be shared, ensuring that everyone involved in a claim always has the latest and most up to date data and status of each claim,” the CoreLogic statement says. Swyfft will also utilize Symbility to start collecting vital claims data over the phone during the policyholders first notice of loss moments, as well as when adjusters are needed to go into the field to inspect homes and assess for damages using industry-leading cloud-connected mobile tools.

CoreLogic reports that Swyfft will also adopt LINK by Symbility, a consumer-facing product that allows for two-way communication between policyholders and those working on their claim. The LINK system is designed to ensure that policyholders will always be up-to-date with the status of their claim.

Faster and Smarter

“Swyfft has taken an interesting approach to property insurance by relying heavily on data to help make their operations extremely efficient,” comments James Swayze, executive, CoreLogic. “With access to CoreLogic’s robust property data that can be shared seamlessly and in real-time with everyone that needs it, we’re sure that Swyfft will be able to move faster and smarter to deliver an even more unique and personalized digital customer experience that their policyholders will love.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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