(Image source: SIUPREM homepage.)
SIUPREM, Inc. (Alpharetta, Ga.), a provider of premium financing for personal and commercial lines of property/casualty insurance in all 50 states has successfully implemented the One Inc’s (Folsom, Calif.) Digital Payments Platform for modern payment processing and digital engagement.
One Inc reports that SIUPREM and One Inc experts worked together to replace the company’s existing legacy payment processing solution with a white-labeled instance of the One Inc Digital Payments Platform. As a result of the initiative, the SIUPREM-branded payments portal now delivers a seamless end user experience which has effectively mitigated the risks associated with storing customer data on an outdated system, according to a vendor statement.
“The solution has performed exceptionally well,” comments John W. LaMay, president and CFO, SIUPREM. “We have passed the six-month implementation milestone, and there have been no unexpected outages or difficulties, and the report interface provided by One Inc offers an exceptional customer experience in all channels, including portals, IVR, and the mobile app. We are excited about the potential benefits One Inc can offer as we add features and functionality, such as social pay, Apple Pay, and more.”
The One Inc Digital Payments Platform provides what the vendor characterizes as a modern digital footprint for SIUPREM, including integration with the company’s existing mobile app and a complete IVR system for payments by phone. Through the implementation, SIUPREM is leveraging digital capabilities that include recurring credit card payments and replacement of batch file processing with real-time posting.
Customer Experience at the Time of Billing
“SIUPREM realized that customer experience is important not only when a policy is purchased, but also when it comes time to pay the bill,” comments Chris Ewing, president, CEO, and founder of One Inc. “We are very happy with the way this implementation has already enabled new engagement options for SIUPREM and their customers and look forward to expanding our relationship and implementation going forward.”