Seibels Prepares for the Future with Guidewire Claims Solutions Selection

Seibels will replace an internally built claims system with Guidewire Claim Center, Claim Portal for Policyholders and Claim Portal and the Guidewire Live cloud analytics platform.

(Image credit: Dollar Photo Club.) 

The Seibels Bruce Group, Inc. (Columbia, S.C.), a provider of BPO solutions to insurers, has selected Guidewire ClaimCenter as its new claims management system, along with the vendor’s Guidewire Claim Portal for Policyholders and Claim Portal and the Guidewire Live cloud analytics platform. Seibels will replace an internally built claims system and deploy the Guidewire solutions for its property and workers’ compensation lines of business.

Seibels aims to increase efficiency for its services business as well as providing its employees with the best technology possible, according to Dester Terry, President and Chief Claims Officer, Seibels Claims Solutions. “From a strategic point of view, we see the Guidewire solutions as supporting growth into other lines of business beyond residential property,” he says.

Less Money, Time

Dester Terry, President and Chief Claims Officer, Seibels Claims Solutions.

Dester Terry, President and Chief Claims Officer, Seibels Claims Solutions.

The move to Guidewire was also driven by limitations of Seibels in-house-built system, according to Helmut Tissler, the company’s CIO. “To build out the level of functionality that our business requires would have required a substantial investment of time and resources,” he comments. “We realized that for less money and much less time we could license solutions to get to that destination quicker.”

Among the benefits Seibels expects are greater visibility into claims handling operations; improved operational efficiencies, including reduced overall costs; enhanced data and analytics capabilities; a better claims experience for policyholders; greater self-service for policyholders and vendors, and greater speed-to-market for new products and product enhancements.

Having made a decision to seek a third-party product to replace its homegrown system, Seibels wanted a “best of breed” solution, according to Tissler. “We didn’t see great value in replacing what we had with something that wasn’t a superior product,” he comments. “That limited the possibilities—if you look at the claims systems landscape, there aren’t many in the upper-right-hand quadrant.”

The selection came down to a few choices, Tissler relates. “Guidewire met all our needs, and some of our internal people had experience with the technology, so it wasn’t a difficult choice,” he says.

David Pfeifer, director of Marketing and Sales, Seibels.

David Pfeifer, director of Marketing and Sales, Seibels.

Guidewire was strong in terms of line-of-business support, ease of maintenance and entry into markets, according to David Pfeifer, director of Marketing and Sales, Seibels. “Guidewire’s configuration tools enable easily modifying and customizing to the needs of our customers,” he says. “They also have nice tools to support mobile processing, which is key for us as we move forward.”

Aggressive Implementation

Guidewire’s capabilities for catastrophe management were also a factor according to Terry. “That’s a big component of what we do,” he says. “Guidewire is strong in matching up with the policy side, preparing to manage catastrophes and then post-event analysis, with the Guidewire Live product.”

Seibels is pursuing what Tissler calls an aggressive implementation approach. The company plans to go live in the third quarter of 2016. “A big driver is integration, and we have a lot of integration points.” The company is still planning its overall strategy for data conversion from its existing system, according to Tissler.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For over a decade he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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