(Image source Lightico website.)
Sapiens International Corporation, (Holon Israel), a global provider of software solutions to the insurance industry, has expanded its partner ecosystem by adding Lightico, a New York-based vendor offering a next-generation platform for digital customer interactions for the insurance market.
“Today’s consumers have been trained by companies like Amazon, Uber, Apple and Netflix to expect instant experiences anywhere, especially on their mobile phones,” comments Zviki Ben-Ishay, co-founder and CEO, Lightico. “Lightico helps insurers and other businesses accelerate and simplify complex processes during the critical ‘last mile’ of the customer journey. Our technology empowers businesses to deliver the instant digital experiences consumers demand by eliminating the ping-pong of paperwork, endless emails and redundant phone calls that plague sales and service processes.”
Lightico was built to address the need to connect the front-end customer experience to back-end systems, and its technology aims to transform how businesses complete customer-facing processes, according to a Sapiens statement. To help its clients speed sales, improve customer satisfaction and reduce claims cycle times, Sapiens will offer its relevant solutions, including Sapiens’ core property/casualty and life, pension and annuities offerings, with Lightico’s platform. This combined offering will free up agents to focus on their core business, according to the vendor.
Premium Customer Experience
“Sapiens is constantly analyzing new InsurTech offerings, so that we can continue to enhance our product and services portfolio, and help our customers grow their business,” comments Roni Al-Dor, Sapiens president and CEO. “Sapiens is excited about this partnership, which we believe will shift paperwork to digital processes, empowering insurers to close more sales and offer a premium customer experience to their customers.”