Saga Transforms All Lines with Guidewire Core, Data and Digital Solutions

By deploying an integrated Guidewire platform, Saga will be able to render customer functionality more efficiently, and be better placed to follow customer conversations dynamically.

Saga Services GW screenshot 040417

(Image source: Saga Services homepage.)

Saga Services Ltd (Folkestone, Kent, U.K.), a provider of insurance and related services to people over 50 had selected Guidewire (Foster City, Calif.) solutions to support a transformation of all lines of business. The company has chosen PolicyCenter, Guidewire BillingCenter, Rating Management, Client Data Management, and Guidewire DataHub for policy administration, billing, rating, client data management, and analytics, the vendor reports. Saga has also selected Guidewire Quote and Buy Portal for Policyholders and Guidewire Account Management Portal for Policyholders to enhance the digital experience of its customers.

Roger Ramsden, CEO, Saga Services Ltd.

Roger Ramsden, CEO, Saga Services Ltd.

Saga will implement the Guidewire technology in four waves, starting with motor insurance, according to a Guidewire statement. Saga anticipates that through integrated Guidewire platform, the company will be able to render customer functionality more efficiently, and be better placed to follow customer conversations dynamically. The insurer also expects its internal systems to be more intuitive and require less training.

Cultural and Operational Fit

“In selecting a vendor it was important for Saga to ensure the right cultural and operational fit,” comments Roger Ramsden, CEO, Saga Services. “With Guidewire, we see a partner that is open, transparent and willing to work collaboratively, in a mutually beneficial manner.”

Benefits Saga Services will enjoy from the transformation include the following, as described by Guidewire:

  • React faster to market changes with improved product flexibility;
  • Improve delivery of change internally by enhancing cross-functional team collaboration;
  • Eliminate duplicated effort in system testing; and
  • Implement its strategic intention to engage more effectively with the IoT.

    Keith Stonell, Managing Director, EMEA, Guidewire Software.

    Keith Stonell, Managing Director, EMEA, Guidewire Software.

“Saga invests in its people as well as its systems,” comments Julius Christmas, group IT director, Saga plc. “This project has been specified to ensure that while in the early stages we benefit from Guidewire expertise, our staff will continue to develop their skills, and on delivery we will take full control of our new systems.”

“Guidewire appreciates Saga putting their trust in us and we welcome them to our customer community,” comments Keith Stonell, managing director, EMEA, Guidewire Software. “We applaud their approach to this transformation project, as well as their commitment to ensuring high quality, flexible insurance products; and we look forward to working with them.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For over a decade he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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