(Oast houses in Kent. Photo credit: Val Vannet.)
Saga Services Ltd (Folkstone, Kent), a provider of insurance solutions to Britons over 50, has deployed Guidewire Software (Foster City, Calif.) Core, Data, and Digital products to modernize its systems, transform its business operations, enable innovation and enhance customer service. The insurer began implementation with its motor business and will follow with home insurance due in early 2019, with other lines of business to follow. Migration is taking place on policy renewal, the vendor reports.
“We embarked on transforming our existing systems with a view to being able to integrate with modern technology as well as reducing maintenance costs,” comment Gary Duggan, CEO, Saga Services. “The Guidewire platform will allow us to achieve this ambition and provide efficiencies across our business.”
Guidewire reports that its Core, Data, and Digital products are enabling Saga to:
- Enhance agent/customer experience by providing more flexible user journeys and more meaningful customer engagement;
- Improve operational efficiencies by streamlining and standardizing processes on a modern software technology platform;
- Increase responsiveness by reducing time to market for new and improved products, and
- Provide a single view of data to users across the organization.
“Our aim is to continually improve the quality of service we offer our customers,” comments Julius Christmas, Group IT Director, Saga. “Our new system supports this goal by allowing us to be more proactive and adaptable in accommodating changing customer need and tailoring our service to meet their requirements.”
“We congratulate Saga on their successful deployment of Guidewire Core, Data and Digital products,” comments Sheridon Glenn, VP, Field Consulting, EMEA, Guidewire Software. “As a trusted U.K. brand, acknowledged for high levels of customer service, we appreciate their focus on transformation across all their business lines, and continued goal to provide excellent products and services.”