(White Plains, N.Y., home of the PURE Group of Insurance Companies. Photo credit: Steve Carrea.)
The PURE Group of Insurance Companies (White Plains, N.Y.), which includes Privilege Underwriters Reciprocal Exchange (PURE), the policyholder-owned property and casualty insurer designed for high net worth individuals and families, has elected to replace its on-premises billing system with Duck Creek Billing. The insurer will be implementing the software via Duck Creek OnDemand, the vendor’s SaaS solution for the property/casualty insurance industry.
In addition to scalability, replacing its existing billing system with Duck Creek OnDemand provides PURE with upgrades, maintenance, cloud infrastructure and ongoing support, observes Jason Lichtenthal, CIO, the PURE Group of Insurance Companies. “This was a natural choice for us after evaluating how burdensome maintenance can be for core systems,” he says. “Moving to a SaaS delivery model also gives us the freedom to focus even more of our resources on creating innovative new products and consumer experiences.”
“Customer demands have created an urgent need for insurers to continue to expand their billing capabilities,” comments Karen Furtado, partner at Strategy Meets Action (Boston). “PURE’s decision to pursue a functionally rich billing component, delivered through a SaaS model, underscores the flexibility and scalability required to support their policyholders today and in the future.”
As in many industries, the billing experience has become a critical opportunity for carriers to offer extraordinary customer service—something that people and businesses have to expect. This is especially true in the high-net-worth marketplace, where individuals are accustomed to the highest levels of service with every interaction.
Scalability for Substantial Growth
Given that PURE is among the fastest-growing personal insurers—having grown to nearly $1 billion in gross written premium in eleven years—the ability to scale rapidly to meet market need made Duck Creek Billing OnDemand a compelling option for the insurer, according to Duck Creek.
“We are very happy that PURE has chosen Duck Creek Billing and our OnDemand solution to support its business,” comments Matt Foster, COO, Creek Technologies. “Duck Creek OnDemand provides a complete solution that takes the responsibilities of maintenance, hosting, and upgrades off of carriers’ hands, and allows for rapid scaling as needed. PURE has grown remarkably and shows no signs of slowing, so this was a great choice for them as they look to continued success in the future.”