Prudential Financial appoints Roger Putnam to lead U.S. customer service operations

Putnam, who joins Prudential from MassMutual, will support the company’s efforts to streamline and strengthen customer experience across its U.S. Businesses.

(Image source: Prudential Financial homepage.)

Prudential Financial (Newark, N.J.) has announced that Roger Putnam has joined Prudential as chief operating officer of the company’s Enabling Solutions organization.

Roger Putnam COO, Enabling Solutions, Prudential Financial.

Putnam, who joins Prudential from MassMutual, will support the company’s efforts to streamline and strengthen customer experience across its U.S. Businesses. Based in Hartford, Connecticut and Newark, Putnam reports to Caroline Faulkner, VP and head of Enabling Solutions, effective June 3.

Prudential’s Enabling Solutions organization is charged with providing customers with a simplified, seamless experience, while driving operational excellence that enhances the performance of the company’s U.S. businesses.

Simpler, More Convenient and Intuitive Customer Experiences

“Our customers expect service experiences that are simpler, more convenient and more intuitive than ever before. To transform how we engage with our customers, we need leaders with a clear vision and proven ability to drive results,” comments Faulkner. “Roger’s two decades of leadership at the forefront of technology, financial services and insurance, combined with his passion for finding new and better ways to serve customers make him a great fit for this role, and for Prudential.”

Caroline Faulkner, VP, Head of Enabling Solutions, Prudential Financial.

Prior to joining Prudential, Putnam previously held executive leadership positions in operations and technology at both CIGNA Healthcare and Capital One Financial. Putnam, who currently resides in Simsbury, Connecticut, earned a bachelor’s degree in business management from the State University of New York at Plattsburgh.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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