North Star Mutual Adopts OnBase by Hyland to Support Digital-First Vision

Phase one of North Star Mutual’s system conversion initiative will commence with the conversion of existing underwriting and claims image data structures and workflow processes.

North-Star-Exterior-landscaping

(North Star Mutual headquarters. Photo credit: TSP.)

North Star Mutual Insurance Company (Cottonwood, Minn.), a regional insurance company writing over $390 million in seven Midwestern states, has selected OnBase by Hyland to serve as a single enterprise information and document management platform to support its digital enterprise strategy. The mutual insurer, which distributes personal and small commercial insurance through a network of about 1,300 independent agencies, has chosen to convert from its current document management system due to the rich features and impressive potential of OnBase, according to Hyland.

Jon Brower, SVP, IT, North Star Mutual Insurance.

Jon Brower, SVP, IT, North Star Mutual Insurance.

Phase one of North Star Mutual’s OnBase implementation will commence with the conversion of existing underwriting and claims image data structures and workflow processes. Already a paperless organization, North Star will enhance data collection from documents using OnBase Advanced Capture, Hyland reports. Once converted, these enhancements will allow for automated routing and other process improvements, helping the insurer achieve greater efficiency, according to the vendor.

Greater Insight into Data and Processes

“Our prior document management solution focused primarily on storing and retrieving documents but failed to deliver advanced processing, valuable reporting or analytics capabilities,” comments Jon Brower, senior VP of IT, North Star Mutual Insurance. “OnBase will help us achieve our automation and growth strategies by granting greater insight and visibility into our data and processes, allowing us to work more efficiently.”

Cara McFarlane, Global Insurance Marketing Portfolio Manager, Hyland.

Cara McFarlane, Global Insurance Marketing Portfolio Manager, Hyland.

After completing the first phase of the initiative, North Star Mutual plans to expand OnBase throughout the enterprise, focusing phase two on automating additional processes within its underwriting and claims departments and accelerating back office operations in accounts payable, expense tracking and possibly human resources, according to Hyland.

“North Star Mutual is transitioning from simply archiving documents to now activating them; turning information into insights,” says Cara McFarlane, global insurance marketing portfolio manager, Hyland. “OnBase will support the business needs of today with strategic technology that will help to continue their digital transformation trajectory into the future.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For over a decade he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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