(Downtown Columbia, Mo., home of Missouri Employers Mutual. Photo credit: CosmiCataclysm.)
Missouri Employers Mutual (MEM; Columbia, Mo.), Missouri’s largest workers’ compensation carrier, has chosen Patriot Technology Solutions (PatTech; Fort Lauderdale, Fla.) flagship platform, InsuranceExpert (IE), to replace and modernize its current technology systems.
The carrier will implement PatTech’s (formerly Vikaran Solutions) entire SaaS insurance value chain software suite, including: QuoteExpert, PolicyExpert, BillingExpert, ClaimsExpert, ReinsuranceExpert, Agency Portal, Customer/Policyholder Portal, Claimant Portal, Business Partner Portal, DecisionUR utilization review and InsurePay pay-as-you-go modules.
“We are proud to partner with MEM on this important technology initiative that replaces their current system and implements our entire value chain software suite, which is vital to customer service and cost containment in today’s competitive environment,” Steve Mariano, CEO of Patriot National, PatTech’s parent company. “MEM is ranked among the best in the industry for its exceptional customer service and timely, personalized claims management, and their selection of IE underscores their commitment to adopt leading-edge technology to maximize policyholder value.”
MEM examined many potential solutions and found that PatTech’s InsuranceExpert platform demonstrated the strongest work comp functionality with a highly configurable, truly integrated suite and single source of data across the platform, according to Jim Owen, the carrier’s CEO.
High Efficiency, Productivity and Collaboration
“InsuranceExpert offers MEM and our policyholders, agents and other business partners a high level of efficiency, productivity and collaboration This will better position our company for even greater growth and help us bring safety to our policyholders,” Owen comments.
Sandeep Mehta, PatTech’s chief technology officer calls the MEM contract an important step in the commercialization of the vendor’s SaaS-based, fully integrated insurance value chain management platform. “IE’s innovative architecture creates an unmatched value proposition through its overall ease of use and ability to rapidly implement changes that improve productivity at a lower initial investment and ongoing operating costs,” he comments. “We expect to capitalize on the large opportunity in the marketplace as other carriers take note of these value drivers.”