(Image source: Wikiwand.)
MetLife, Inc. (New York) has named Darla Finchum as Head of MetLife Auto & Home, the insurer’s U.S. property & casualty business, effective immediately. Finchum, who has been serving in this role on an interim basis since August, 2018, will be responsible for driving what MetLife calls “smart growth” and sound management of the company’s personal and small commercial lines as well as transforming the business to meet contemporary consumer expectations. She will report directly to President of the U.S. Business and EMEA Michel Khalaf and join the U.S. Business Senior Leadership team.
Prior to taking on the interim leadership role at Auto & Home, Finchum served as Chief Claims Officer for the business unit, where she was responsible for the claim quality, efficiency and customer experience for $2 Billion of indemnity spend annually. She joined MetLife in 2000 through the acquisition of the St. Paul Companies personal lines business and has held multiple roles of increasing seniority in the claims organization.
“Darla brings a strong dedication to the customer and a proven track record managing complex organizations to this role,” comments Khalaf, who will assume the role of MetLife President and CEO on May 1, 2019. “Her appointment shows our strong commitment to our customers and our continued focus on growth and innovation.”
Delivering Value to Policyholders and Shareholders
“The team at MetLife Auto & Home is always thinking about how to deliver value for both our customers and shareholders,” comments Finchum. “I am honored to lead this team and look forward to all we will accomplish in the coming years.”
Finchum has an MBA from the Keller Graduate School in Chicago and a BS in Business Administration from the University of Wisconsin, Platteville. She is on the Executive Board of Junior Achievement in Rhode Island and an active member of MetLife’s U.S. Business Diversity & Inclusion Task Force.
Metlife announced on Jan. 8, 2019 that Khalaf, who has been President of MetLife EMEA since 2011, will succeed Steve Kandarian as MetLife’s President and CEO, effective May 1, 2019. Kandarian, who is retiring, will continue to serve as chairman, president and CEO through April 30, 2019.