Changing customer expectations, digital transformation, growth needs in the face of resource scarcity, and environmental concerns are impacting every industry, including insurers. These changes accelerate the demand for new customer value and an enhanced customer experience (CX) is key to creating this value. For many insurers, CX transformation is an active investment area and a critical business objective for 2017. Digital transformation requires a vision of how to fully leverage the changes and opportunities of digital technologies in a strategic and prioritized way.
Access this recording to hear from Mike Fitzgerald, Senior Analyst with Celent, on why it’s important for insurers to generate communications to improve Customer Experience. During this webinar, you will learn:
- Market trends we see in 2017 and beyond
- What insurers are doing to transform Customer Experience (CX)
- Key success factors
GMC Software will address key insurance industry challenges with regards to agile technology, customer experience and personalized content. Learn how GMC Inspire solutions are rapidly empowering business users to faster communicate to their customers on any channels.