IMT Group Drives Digital Customer Experience with Majesco CloudInsurer Billing

The solution will become The IMT Group’s enterprise billing system and be integrated with the insurer’s 17 policy administration systems.

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(Source: Illustrated Historical Atlas of the State of Iowa, 1875.)

The IMT Group (West Des Moines, Iowa), a multiline property/casualty company founded in 1884, has selected Majesco (Morristown, N.J.) CloudInsurer Billing for all personal and commercial lines of business as part of a transformation of customer experience to a digital model. The solution will become The IMT Group’s enterprise billing system and be integrated with the insurer’s 17 policy administration systems.

“IMT’s commitment to high-touch experience is a key reason for our selection of Majesco Billing,” comments Ann West, VP, IT, The IMT Group. As a recognized leading billing solution in the market, along with implementation in the Cloud, we will be able to bring innovative new capabilities to our agents and customers to meet their increasing demands and expectations.”

“Majesco Billing serves as a part of the foundation of a new digital experience using cutting edge technology and our commitment to excellence,” West adds.

Prateek Kumar, EVP, P&C Business, Majesco.

Prateek Kumar, EVP, P&C Business, Majesco.

Key Area for Customer and Agent Experience

“Increasingly billing is a key area that influences agents and customers experience with insurers, particularly in today’s digital world,” comments Prateek Kumar, EVP, P&C Insurance, Majesco.  “We look forward to helping IMT transform their billing operations on Majesco CloudInsurer platform, providing a new level of agility. We appreciate IMT’s confidence and partnership with Majesco and look forward to supporting their implementation and future plans.”

The IMT Group consists of IMT Insurance Company and Wadena Insurance Company and offers insurance products through more than 975 Independent Agencies based throughout a six-state territory of Iowa, Illinois, Minnesota, Nebraska, South Dakota and Wisconsin.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For over a decade he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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