ICBC Completes Business Transformation with Guidewire PolicyCenter Implementation

The provincial Crown corporation sought greater agility and flexibility to handle its changing business needs, as well as reducing IT-related risk through decommissioning legacy systems.

(Sunset on the inuksuk at English Bay, Vancouver, B.C. Photo credit: Christina Chan.) 

The Insurance Corporation of British Columbia (ICBC, Vancouver), a provincial Crown corporation and sole provider of universal compulsory auto insurance in British Columbia (BC), has successfully implemented Guidewire PolicyCenter as its new underwriting and policy management solution, according to a vendor statement. Guidewire PartnerConnect Consulting member Ernst & Young LLP assisted with the implementation.

Gary Eastwood, Chief Information and Technology Officer, ICBC.

Gary Eastwood, Chief Information and Technology Officer, ICBC.

ICBC selected PolicyCenter to replace its previous policy administration system as the company needed more agility and flexibility to handle its changing business needs, according to the statement. The replacement initiative was also directed at helping the insurer decommission its major legacy applications, reducing a substantial amount of technology risk. ICBC successfully deployed PolicyCenter for its personal and non-fleet commercial auto line of business, and today has thousands of internal and external users using the new system. ICBC had previously successfully implemented Guidewire ClaimCenter as its new claims handling system.

Perfect Partner for Massive Undertaking

“The implementation of PolicyCenter at ICBC was the last major project of our multi-year business transformation program and was one of the largest and most complex system renewal initiatives to-date, both at ICBC and in the industry—as such, Guidewire proved to be the perfect partner for this massive undertaking,” comments Gary Eastwood, Chief Information and Technology Officer, ICBC. “We have already successfully processed more than two million transactions using PolicyCenter—a significant result for a system of this size and complexity.”

PolicyCenter is enabling ICBC to do the following, according to Guidewire:

  • Increase business agility by bringing new products and product enhancements to market more quickly;
  • Leverage Guidewire to explore new opportunities in terms of service options and analytics to support improved pricing;
  • Streamline the training of staff as a result of PolicyCenter’s intuitive interface.
Nicolas Jimenez, VP, Insurance Strategy, Products & Pricing, ICBC.

Nicolas Jimenez, VP, Insurance Strategy, Products & Pricing, ICBC.

“PolicyCenter has been stable since going live, and I commend the Guidewire and EY technical and account teams, who were trusted partners providing valuable advice and support throughout the implementation,” comments Nicolas Jimenez, VP, Insurance Strategy, Products & Pricing, ICBC. “This implementation is a significant step in our journey to build out our product and pricing capabilities, giving us the speed-to-market and agility necessary to achieve our business strategy.”

Empowering Future Growth

“We are honored ICBC entrusted us with the transformation of its Policy Administration system,” comments David Connolly, Principal, Ernst & Young LLP. “We look forward to watching them expand their business capabilities, ultimately empowering future growth.”

“We congratulate ICBC on their successful PolicyCenter deployment,” says Mike Polelle, chief delivery officer, Guidewire Software. “We are honored to provide the technology foundation that will help them adapt and succeed in the rapidly-changing insurance industry marketplace.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For over a decade he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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