Hyland OnBase 16 Strengthens Integration to Core Insurance Systems, ShareBase

The vendor reports that version 16 includes a total of more than 3,000 enhancements based on customer feedback deigned to help organizations manage content, process and cases across the information lifecycle.

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Hyland Software (Westlake, Ohio) has announced the annual release of its enterprise information platform OnBase 16, which the vendor says includes notable improvements for insurance users, including enhanced document composition capabilities more robust integration with core insurance systems and ShareBase, Hyland’s enterprise file sync and share (EFSS) application.

Bill Priemer, President and CEO, Hyland.

Bill Priemer, President and CEO, Hyland.

The vendor reports that version 16 includes a total of more than 3,000 enhancements based on customer feedback deigned to help organizations manage content, process and cases across the information lifecycle. Hyland says it has made improvements to the entire OnBase platform, combining the capabilities of enterprise content management (ECM), case management, business process management (BPM) and capture on within the concept of a single platform deployed in the cloud or on premises. “With one system to support, maintain and upgrade, organizations realize a low total cost of ownership and minimize IT sprawl,” a Hyland statement asserts.

“We have improved almost every area of OnBase, from user-experience enhancements to new configuration tools,” comments Bill Priemer, CEO, Hyland “We are confident that OnBase 16 is the best information management solution available today.”

The vendor highlights the following enhancements to the platform overall:

A seamless interaction with ShareBase by Hyland: ShareBase is Hyland’s enterprise file sync and share (EFSS) product providing a secure, cloud-based platform to share content inside and outside the organization. When used in conjunction with OnBase, the sharing and collection of content from external parties becomes an automated part of business processes, reducing bottlenecks and unmanaged document versions.

Evergreen Browser Support: Adds more support for multi-browser environments, supporting Google Chrome, Mozilla Firefox and Microsoft Edge browsers.

New Capture Tools:

  • Mobile Capture now offers image cleanup, including crop, de-skew, brightness and contrast adjustment.  On import, documents can now be processed to leverage all OnBase advanced capture capabilities.
  • Geolocation data is also captured from mobile devices, allowing documents to be geographically displayed on maps within Esri, GIS applications and OnBase reporting dashboards.
  • Support for Microsoft Office & Outlook 2016 and Office Online Server – Allows Microsoft Office and Outlook users to interact with OnBase content, processes and cases utilizing the latest versions of Microsoft’s productivity applications.

Insurance-Specific Enhancements

For insurance specifically, Hyland reports that OnBase 16 has improved integrations with best-of-breed solutions for claims, policy, billing and digital portals in order to create a competitive advantage through streamlined processes, reduced costs, increased internal controls, audit assistance and improved customer service. The new version has also Enhanced Document Composition capabilities help insurers automatically generate more complex documents, while ShareBase helps insurers securely share those documents, including quotes, policy forms, claim information, commission statements and more, the vendor says.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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