Happy Thanksgiving to IIR’s Readers

Insurance Innovation Reporter wishes its readers a happy Thanksgiving and invite you to review this week’s content, full of reports of innovative activity in service of the insurance industry’s transformation.

(Photo credit: Dimus.)

Insurance Innovation Reporter wishes its readers, in the United States and abroad, a happy Thanksgiving, a wonderful time to reflect on our blessings, and, in the case of our audience, no doubt an impressive list of accomplishments.

We invite you to review this week’s content as shared in our newsletter published yesterday, full of reports of innovative activity in service of the insurance industry’s transformation.

Continuing a theme of balancing human and machine that we developed in our conversation with Haven Life’s Paya Schlass last week, we share an essay from contributor Patrick Kehoe of Messagepoint on the impact of personalized claims on the customer relationship. Readers interested theme of humanizing customer relations—and specifically those associated with claims—should consider attending the webcast linked right above Patrick’s Commentary piece: Farmers and Chubb on Humanizing Claims with AI.

The 2018 DXC Insurance Conference serves as an excellent bellwether of the ways insurance is rapidly transforming, and how one of the industry’s largest vendors is interpreting it strategically. We’re happy to share news this week from several InsurTechs we’ve been following closely over the past few years. Two stories involve new funding for Understory and Betterview, and a third shows a strategic alliance between Atidot and Sureify.

Our top story this week shows how a regional P&C carrier is using data to speed the quoting and binding of small business insurance through the use of third-party data integration—an early example of the emerging partner ecosystems that will characterize the coming decade, as discussed in our 2018 DXC Insurance Conference story.

From Price to Loyalty: Shifting Insurance Customer Perceptions 

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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