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Gore Mutual Insurance Company (Cambridge, Ontario), Canada’s oldest property/casualty insurer, has selected Guidewire (San Mateo, Calif.) ClaimCenter, the Guidewire InsurancePlatform claims management application, as part of its claims technology transformation. ClaimCenter will be implemented and delivered as a Software-as-a-Service (SaaS) solution via Guidewire Cloud, powered by Amazon Web Services (AWS).
“We had optimized our previous claims management system to its highest potential, and there wasn’t much more we could do to continue driving positive change or experience with that platform,” comments Sean Christie, VP IS, CIO, Gore Mutual. “We see ClaimCenter and Guidewire Cloud as core to our claims technology transformation, and we look forward to taking advantage of the scalability, agility, reliability, and security a cloud platform offers for the future.”
Last year, Gore Mutual launched its ClaimCare approach, a new way of delivering a customer-centric claims experience to the carrier’s brokers and customers, according to Neil Weir, VP, Claims, Gore Mutual. “With ClaimCare, we are transitioning from an insurance company that has always delivered great customer service to one where the customer is at the center of everything we do as an organization,” Weir comments. “ClaimCenter and Guidewire Cloud will be critical components of our ClaimCare journey. They will help us reduce cycle times, bring more data and analytics into our claims operations, and provide our staff with greater technological capabilities to do their jobs and improve their overall experience.”
Accelerating Connectivity with External Platforms and Solutions
Another attractive feature of Guidewire’s cloud vision is the Guidewire PartnerConnect ecosystem that surrounds it, adds Gore Mutual’s Christie. “We see Guidewire DevConnect as something that’s going to enable us to accelerate connectivity with external platforms and solutions much more quickly than we are able to do today, and thereby really accelerate our overall capabilities going forward,” he says.
“We welcome Gore Mutual to the Guidewire customer family and deeply appreciate the trust it has placed in Guidewire to provide the platform to power its claims transformation,” comments Steve Sherry, chief sales officer, Guidewire Software. “We admire the company’s mission of protecting people, businesses, and communities, and look forward to doing our part to ensure Gore Mutual achieves its business imperatives to continue helping its stakeholders in their time of need.”
Guidewire asserts that Guidewire Cloud is the optimal way to experience the power of InsurancePlatform, combining Guidewire software, services, and ecosystem in a scalable SaaS model. It scales according to use, provides cost predictability, and transfers IT risk to Guidewire. “Expert Guidewire teams and our SaaS-certified partners provide implementation services, security, ongoing management, and regular updates,” a Guidewire statement says. All Guidewire products are available via Guidewire Cloud, which runs on AWS, according to the vendor.