(St. Stephen’s Green, Dublin. Photo credit:Dronepicr.)
Econiq (Dublin), provider of the Conversation Hub human conversation intelligence solution, has added Tony Garry and Mark Ryan to its board of directors in response to the addition of new insurance and banking clients internationally and the expansion of its partner network.
Garry joins Econiq as Chairman after 35 years with J & E Davy, Ireland’s leading provider of wealth and asset management, capital markets and financial advisory services, where he served as CEO from 1994-2015. In addition, he previously held positions at Ireland’s Department of Labour, Central Bank of Ireland and AIB Investment Managers. Garry is currently Chairman of BES Management Ltd. and a director of the Irish Stock Exchange.
Ryan joins Econiq after more than three decades at Accenture, during which he spent extended periods working with the company’s U.K.- and U.S.-based operations. His most recent roles included Country Managing Director and Head of the company’s Financial Services Practice in Ireland. Mark currently serves as Independent Non-Executive Director of Wells Fargo Bank International and Non-Executive Director at Touchtech Ltd.
“I’d like to welcome Mark and Tony at this exciting time for the company and our customers,” comments Jim Callan, CEO, Econiq. “Transforming customer relationships through conversation will be the cornerstone to the future success of brand-conscious businesses.”
Granular Visibility into Human Interactions
Econiq’s The Conversation Hub solution serves to drive best practices across employee-customer interactions through analysis of conversations. The application records and analyzes conversations and then identifies potential improvements in a variety of dimensions, including efficiency, revenue, compliance or overall customer experience. The solution creates a color-coded transcript that provides contact center employees with what the vendor calls a naturally flowing, intelligent human conversation to follow. By collecting analyzing vast numbers of conversations, The Conversation Hub also provides executives with granular visibility into every human service interaction of their organization, permitting a strategic response to satisfy business goals and ensure compliance, according to the vendor. The system has ready-built integration into more than 20 popular sales automation systems, including Salesforece, Econiq reports.