(Image source: Eastern Alliance Insurance Group homepage.)
Eastern Alliance Insurance Group (Lancaster, Pa.), a domestic casualty insurance group specializing in workers’ compensation insurance and a wholly-owned subsidiary of ProAssurance Corporation (Birmingham, Ala.), has adopted the Insurity’s (Hartford) Workers’ CompXPress Suite, which the vendor describes as a cloud-hosted, unified solution comprising policy, billing, and claims functionality, as well as agent and policyholder portals. The insurer anticipates operational efficiencies and improved user experience for its employees, agency partners and policyholders as a result of implementing the suite.
“We have a strategic goal to invest in modern technology to simplify operations for employees across the business, and to deliver optimized experiences to agency partners and policyholders at every touchpoint,” comments Harry Talbert, SVP, IT, Eastern Alliance Insurance Group. “We conducted a rigorous and expansive RFP process, and Insurity showcased an unrivaled combination of robust system functionality, deep insurance expertise, platform flexibility, and experience in cloud deployments.”
Eastern Alliance has multiple legacy core systems across policy administration, billing, and claims, and initially sought to replace only its claims system, according to Insurity. The insurer quickly realized the benefits of replacing all systems with a fully-integrated cloud-hosted platform that streamlines data capture and workflow, as well as offering customizable dashboards and analytics tools for improved data-driven decision making and enhanced reporting capabilities, the vendor reports.
Security and Stability
“We’re excited to work with Eastern Alliance to create a more streamlined and robust workflow to enhance their operational efficiencies,” comments Michele Shepard, chief revenue officer, Insurity. “Insurity’s cloud platform, which is supported by the largest API ecosystem in the industry, will also allow Eastern Alliance to optimize their security and scalability and have the infrastructure in place to support current and future digital initiatives.”