(Photo credit: Jean Gagnon.)
Desjardins General Insurance Group (DGIG, Montreal), a Desjardins Group subsidiary and Canada’s third largest provider of property and casualty insurance, has chosen EIS Group’s (San Francisco) digital experience platform, CustomerCore DXP, for omnichannel interaction and digital solution, as part of an enterprise-wide transformation based on EIS technology. The selection builds on DGIG’s adoption of the EIS Suite core insurance solution, announced in Jan. 2016.
With the addition of DXP, EIS says that DGIG is now equipped to enhance self-service capabilities and the digital experience for its customers and agents. The vendor reports that DGIG’s first digital solution implementation using DXP will be the implementation of a self-service web app for agents.
EIS characterizes DXP as providing DGIG with a digital framework for creating and delivering digital experiences that will enable it to:
- Empower customers and agents with self-service quote, buy, policy servicing, claims and inquiry capabilities;
- Provide a satisfying omnichannel, persona-based user experience for customers, agents and suppliers;
- Package new products and value-adding services for digital distribution; and
- Increase speed-to-market and reduce the cost of digital solution delivery.
DGIG will also use DXP’s ability to serve as an integration layer that accelerates digital transformation, the vendor adds. DXP will combine core transactions, services and data from EIS Suite and other core systems and sources via APIs, thereby supporting consistent, omnichannel experiences for all users during and after the modernization, according to EIS.
“We are very pleased to be able to provide DGIG with a platform that helps them meet the digital experience needs of their customers, agents and other users while also facilitating a faster and safer core modernization path,” comments Alec Miloslavsky, CEO, EIS Group. “We look forward to partnering with DGIG to extend the value of their EIS core systems implementation and take new steps on their digital transformation journey.”