West Bend Mutual CIO Murali Natarajan on Moving Core to the Cloud

Following West Bend Mutual’s decision to moved its Duck Creek Policy and Billing applications to Duck Creek’s OnDemand software-as-a-service option, IIR talks with CIO Murali Natarajan about the decision and the insurer’s broader transformation strategy.

Customer Experience in the Age of Digital Insurance

Liza Smith, Senior Vice President – Sales, Marketing & Consulting, OneShield Software Developing a compelling customer experience has become a top priority for carriers, who know that insurance has become one product among many, from the perspective of consumers. That being the case, insurers are striving to create a competitive digital customer experience—from the new Read More »