Ben Smith, Global VP and General Manager, CX Solutions, Verint.

Verint Introduces Customer Experience Consulting Services

The new series of consulting and packaged services build with the vendor’s VOC solutions in mind, aim to help organizations improve customer experiences across assisted and self-service channels.

MassMutual ad screenshot 051517

MassMutual Executes Digitally Focused Rebrand

The insurer made heavy use of its data science, social media and web development capabilities to provide new messages and tools for engagement to address changing demographics and a digital way of life.