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The Hartford Names Bill Bloom Head of Ops and Technology

Bloom’s new role is one of several senior officer appointments made by new CEO Christopher J. Swift in the wake of Liam McGee’s resignation from the leadership position in June.

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New Phoenix Companies CAO Heads Technology

(The Phoenix Companies’ building in Hartford. Image courtesy of The Phoenix Companies.) The Phoenix Companies, a Hartford-based life and annuities company, has promoted Jody A. Beresin to executive vice president and chief administrative officer with her assumption of responsibility for the company’s Information Technology department. John Presch continues to hold the CIO title, reporting to Read More »

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Anthem Offers Doctor Visits by Mobile Device

The Blue Cross and Blue Shield insurer’s LiveHealth Online telehealth service, which debuted in 2013 for national and large local plans, has been enabled for mobile devices and extended to the majority of Anthem’s members and the general public.

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Gamification in Insurance: Customer Engagement and Beyond

Gamification is proving an effective capability for insurers, as exemplified by Cigna’s health improvement apps. And while not suitable for every problem, elements of gamification should guide how insurers think about the user interface generally.