The West Cape-based non-life insurer expects increased efficiency and productivity, improved underwriting and greater ease of business transactions for policyholders and brokers.
The global specialty carrier cites the importance of the Accenture Duck Creek team’s knowledge, expertise and capacity to deliver the solution within a six-month time frame.
Acrometis delivered a solution within 60 days, leveraging its CLAIMExpert claims processing platform.
One, Inc.’s ProcessOne’s real-time payment posting capability will enable Personable to provide a higher level of customer service and the ability to disburse payments into multiple trust accounts will streamline internal processes.
As Chris Dougherty takes on the new role of EVP for Underwriting and Ceded Re, former COO Mike Garceau will replace him as CFO.
The insurer cites Guidewire’s history of investing in research and development to continually improve its system as a factor in selection.
A large majority of customers have a satisfactory claim experience but 41 percent of them are still likely to switch. Speed of settlement and process transparency are the most important contributors to customer loyalty. The survey also affirmed that customers will trade information for value.
As they strive for customer ownership, insurers will invest in consumer-facing technology; data and analytics investments will drive new, more precise product underwriting; and new efficiencies will be found in cloud sourcing for commoditized core systems.
Insurers are investing in customer experience, but they are still hampered by legacy systems, fragmentary governance, poorly integrated programs and a traditional focus on the agent as primary customer.
Graves will be charged with implementing an IT strategy that drives operational efficiency, cost, competitive advantage and higher levels of service for the company.