Having helped the regional carrier to get the most out of its legacy claims application, Hyland has paved the way for an optimal transition to Guidewire ClaimCenter.
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Pacific Life Modernizes Customer Communications with Quadient Inspire
The quality of the solution and the collaborative spirit of the vendor inspired Pacific Life to select Quadient Inspire to take its customer communications to the next level.
Progressive’s AI-Powered Chatbot: Q&A with Dan Witalec, Customer Acquisition Leader
With the goal of reaching customers where they are, Facebook Messenger was a natural choice for an engaging chatbot based on Progressive’s “Flo” personality and powered with cognitive capabilities.
Haven Life Launches Facebook Messenger-based Chatbot
Given popular misconceptions about the pricing of term life, Haven Life saw an opportunity to provide greater transparency into pricing through the popular Facebook Messenger channel.
Q&A: John Latona on Haven Life’s Experience Redesign
IIR asks General Manager John Latona to comment on some of the specifics of Haven Life’s new insurance buying experience.
Haven Life Launches Redesigned Insurance Buying Experience
Real rates for applicants features among the enhancements to Haven Life’s new design, which the MassMutual-owned company describes as a strategic overhaul.
Q&A: Inside Metromile’s AVA Automated Claim Service with CEO Dan Preston
AVA represents the culmination of Metromile’s journey to extend the capabilities of its innovative core “connected intelligence platform” across the entire insurance value chain.
ProSight Mobile Incident Reporting App Tackles Vehicle Fraud Pattern
A meeting with attorneys resulted in a spark of innovation addressing a pattern of fraud whereby perpetrators cause accidents and wait until the last moment within the statute of limitations to file a claim or sue.
Guidewire Helps Capital Insurance Group Refocus on Its Roots
The West Coast regional P&C insurer has simplified its business portfolio and chosen Guidewire as its target platform for future growth.
Changing the Way Auto Insurance is Sold in Mexico: Darío Okrent, Wibe
Built from the ground up in only four months, Wibe has become a market leader, differentiating itself in the Mexican market through personalization, superior service and constant innovation.